Privacy Policy

Our Commitment to Commercial Confidentiality & Data Security

At IES Biotech Co., Ltd., we recognize the vital importance of data privacy, technical confidentiality, and trade integrity for our global B2B partners. As a international manufacturer and bulk supplier of standardized botanical extracts, essential oils, superfood powders, and nutraceutical ingredients, we adhere strictly to high compliance standards, including GDPR principles, international enterprise security protocols, and ethical business guidelines.

This Privacy Policy outlines how our organization handles business data, commercial inquiries, pre-shipment documentation requests, and digital communications when you interact with our official web portal or engage with our commercial sales and technical support teams.

1. Commercial Information We Collect

To deliver batch Certificate of Analysis (COA), Technical Data Sheets (TDS), safety documentation (MSDS/SDS), sample shipments, and custom product quotes, we collect essential corporate and procurement information, including:

• Corporate Identity & Contact Details: Company name, registered address, buyer/formulator name, professional email address, job title, and procurement department details.
• Logistics & Shipping Data: Destination port, delivery address, custom clearing requirements, target product specification parameters, and annual volume projections.
• Technical & Formulation Requests: Specific extract markers, mesh size preferences, carrier requirements, and testing parameters submitted during technical inquiries.
• Digital Diagnostics: IP address, browser type, geographic location data, and navigation flow to optimize web loading performance and cybersecurity defenses.

2. How Commercial & Operational Data Is Utilized

We strictly utilize commercial information to facilitate trade transactions, support technical evaluations, and ensure regulatory compliance across international markets. Specifically, data is used to:

• Prepare formal Proforma Invoices (PI), Certificate of Analysis (COA) dossiers, and custom export documentation.
• Process pre-shipment sample dispatches via international courier networks.
• Verify buyer credentials to protect proprietary formulation guidelines and Non-Disclosure Agreements (NDAs).
• Communicate product stock availability, harvest seasonal updates, and batch assay consistency reports.
• Maintain audit trails compliant with ISO 9001:2015 Quality Management System standards.

3. Trade Protection & Confidentiality (NDAs)

IES Biotech Co., Ltd. operates under strict commercial privacy protocols. We understand that custom formulation work, private-label manufacturing specifications, and contract supply agreements require rigorous secrecy:

• We never sell, rent, lease, or monetize any client or prospective buyer data to third-party brokers, advertisers, or marketing databases.
• Custom ingredient ratios, specialized solvent preferences, and contract manufacturing details are stored within secure, access-restricted enterprise databases.
• Where requested, formal Non-Disclosure Agreements (NDAs) are executed prior to sample development or specification customization.

4. Authorized Data Sharing for Freight & Compliance

Commercial data is disclosed solely to authorized third-party service partners strictly necessary for executing international shipments and satisfying legal regulatory requirements:

• Freight Forwarders & Carriers: Maritime shipping lines, air freight partners, and courier services responsible for delivering cargo and sample parcels.
• Customs Brokers & Regulatory Authorities: Export-import control agencies, phytosanitary inspectors, and port authorities requiring origin and customs declaration paperwork.
• Third-Party Analytical Testing Laboratories: ISO/IEC 17025 accredited testing facilities when independent HPLC, UV, heavy metal, or microbial validation is requested by the buyer.

5. International Rights & Data Governance

Regardless of your corporate jurisdiction—whether in North America, Europe, the Middle East, Asia-Pacific, or Latin America—you retain complete oversight of your corporate data held by IES Biotech Co., Ltd.:

• Right to Access & Audit: Request a full export of corporate contact details and active quotation histories retained in our system.
• Right to Rectification: Update delivery destinations, technical contact persons, or billing credentials at any time.
• Right to Eradication: Request the deletion of marketing communication records and non-essential commercial history, subject to statutory tax and maritime retention obligations.